Northeast India’s Only English and Hindi Satellite News Channel

“Multiple Mistakes”: Go First Gets Notice After 55 Passengers Left On Bus

First Published: 10th January, 2023 20:02 IST

Go First apologised today for what it called an "inadvertent oversight" and offered the affected passengers one free ticket to travel anywhere in India, within the next year.

After a Go First Airways flight took off from Bengaluru with more than 50 passengers forgotten in a bus on the tarmac, aviation regulator DGCA has sent notice to the airline for “multiple mistakes”, reported NDTV.

Go First apologised today for what it called an “inadvertent oversight” and offered the affected passengers one free ticket to travel anywhere in India, within the next year. The crew involved in the incident have also been de-rostered, said a statement, said NDTV reports.

On Monday morning, as flight G8 116 took off for Delhi from Bengaluru’s Kempegowda International airport at 6.30 am, around 55 passengers were left behind in a bus meant to deliver them to the plane for boarding.

The passengers were taken in four buses to the aircraft. One of the buses was apparently stopped and kept waiting as the Go First plane took off.

The passengers had their boarding passes, and their bags were all checked in, according to complaints on Twitter tagging the airline, Prime Minister Narendra Modi’s office and Civil Aviation Minister Jyotiraditya Scindia.

The passengers were reportedly accommodated on a flight that left four hours later, at around 10 am.

The regular said “multiple mistakes such as lack of proper communication, coordination, reconciliation and confirmation” were at play and resulted in a highly avoidable situation.

Go First has been given two weeks to reply.

Many passengers slammed the airline on Twitter for a “most horrifying experience”. Responding to the tweets, Go First Airways, sought their details and said: “We regret the inconvenience caused.”

Sumit Kumar, who works for Autopact in Bengaluru, was among the passengers left waiting on the tarmac. “The passengers were given an alternative to take an Air India flight at 10:00 am,” he said.

“We were more than 54 plus on the bus. The boarding wasn’t completed. 6:20 am was the flight, and they put us in another flight at 10 am,” he said.

According to Mr Kumar, their bus was left near the gate when the others offloaded passengers near the plane. “The ground staff was checking whether the flight took off. They said initially the flight will return. I missed my meetings. This is going to be my last flight on Go First,” he told NDTV.

Shreya Sinha tore into the airline for negligence.

“Most horrifying experience with @GoFirstairways 5:35 am Boarded the bus for aircraft 6:30 am Still in bus stuffed with over 50 passengers, driver stopped the bus after being forced. Flight G8 116 takes off, leaving 50+ passengers. Heights of negligence!” tweeted Shreya Sinha.

Lapses by airlines have been making headlines in the New Year.

The incident of a drunk business class passenger urinating on a 70-year-old woman on an Air India flight on November 26 from New York to Delhi emerged last week, causing nationwide shock and anger.

The pilots and crew were grounded over their handling of the incident.

The passenger was arrested on Saturday after more than six weeks. Air India, which complained to the police only last week, admitted lapses and promised fixes.

Also Read: 6-yr-old boy falls into borewell while playing in UP’s Hapur, rescue efforts underway



Lok Sabha elections 2024 Phase 1: Big faces and high-stakes battles

The candidature of its Tamil Nadu state president shows that the BJP is pressing hard to increase its presence in South India

19th April 2024
“You are not innocent”: SC tells Ramdev, he says will remain conscious in future

Co-founder of Patanjali Ayurved Ltd., Ramdev, tendered unconditional apology "for the mistakes", adding that "What we did at the time was not correct. We will be conscious about it in the future."

16th April 2024
Need skills to go far beyond Earth’s orbit: ISRO chief Somanath at Inter-Agency Space Debris Coordination Committee

The ISRO chief also issued a declaration saying that India aims to create debris free space missions by 2030.

16th April 2024
Five killed, several injured as bus falls from flyover in Odisha’s Jajpur

Chief District Medical Officer (CDMO) Shibasish Moharana said that out of 38 injured, one was seriously injured.

16th April 2024
Firing outside Salman Khan’s residence: Mumbai Crime Branch arrests two accused from Gujarat

The Mumbai Police have confirmed that the two accused were caught in Gujarat's Bhuj late on Monday night.

16th April 2024